Sounds like you are doing what you can. Keep at them and possibly write to the director of the Women's Service Shirley Southgate, saying the response you received is unacceptable.
Their missions from the website says:
We provide legal advice and representation to women experiencing disadvantage.
We advocate for law and policy that respects and promotes the rights of women.
We build the capacity of other professionals and the community to identify and respond appropriately to legal need.
Clearly against their mission!