Wrongly Charged For Car Towing

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tterb

Member
16 September 2023
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Hi everyone. My father was involved in a car accident on the 26th of August. He has comprehensive insurance, but was charged $900 for the towing. As he has comprehensive insurance, he should not have been charged anything. I believe he was charged the $900 2 days after the accident. He went to his bank today and was told he cannot get his money back. I am pretty sure they can just do a chargeback?

Can anyone help? He is a senior and this is stressing him out. Could consumer affairs help?

Thanks for any assistance.
 

Tim W

Lawyer
LawConnect (LawTap) Verified
28 April 2014
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Sydney
What does his insurer say?