We were looking for an Indian wedding venue with Havan (fire) ceremony in NSW. The wedding venue verbally approved the Indian ceremony can be done inside and send us photos of two Indian wedding ceremony with Havan and Indian menu, we paid deposit and signed the contact in April 23. No mention on the Havan ceremony was made in the contract, as they said it was it was a generic one-page contact.
In July they said we cannot do the Havan (fire) ceremony inside and they can be done on the deck. They send us email to apologise for miscommunicating and misguiding us. We were concerned with no wet weather plan. and they assured that they will come up with the solution. They pressed us to pay further deposit which we did in $10k October. In December tell us that we cannot do the ceremony on the deck too if it’s a bad weather. The whole idea of the venue was to do the ceremony. Where do we stand. What are my rights?
Am I entitled to a full refund under Australian Consumer Law? Any assistance would be greatly appreciated.
In July they said we cannot do the Havan (fire) ceremony inside and they can be done on the deck. They send us email to apologise for miscommunicating and misguiding us. We were concerned with no wet weather plan. and they assured that they will come up with the solution. They pressed us to pay further deposit which we did in $10k October. In December tell us that we cannot do the ceremony on the deck too if it’s a bad weather. The whole idea of the venue was to do the ceremony. Where do we stand. What are my rights?
Am I entitled to a full refund under Australian Consumer Law? Any assistance would be greatly appreciated.
