VISA 600 for spouse

[CH2020]

Hi,

I've TWIN Caesarean operation in the earlier Aug. but my spouse applied VISA 600 temporary VISA for twins birth and care, but it has submitted 3 months , and no any news from immigration.
we applied online by ourselves, it looks like no way to communicate to IMMI for it. Is there anyone can give the advisory & help on it ?

Thanks in advance