Hi all,
I had a gym account for 3 years. Last year (2017) in September I had to suspend my gym account as my card has been stolen and I was oversees. Meanwhile due to my shoulder injury I decided that I do not need the gym anymore, and did not activate my account back. Recently, February 2018 they send me an email that my account will be reactivated, so I popped at their office and ask for account termination while account is still suspended. I received a form that I completed and they said that it will be processed on two weeks time.
Now I get an email from them asking me $11AUD termination fee + $33AUD for the time they reactivated my gym until it will be terminated. Further more they said that they will not proceed with account termination until I pay all the amount: $11AUD + $33AUD.
I agree to pay $11AUD as this is the suspension fee, but I find it unfair to charge me another $33AUD for nothing, and I don't want to pay that.
In their terms and conditions, it is stated that an account can be suspended from 2 weeks to 12 months nothing more. On email they say that the account can't be suspended for more than a 6 month block, but that is not in terms and conditions.
They do not have my credit card details. so:
1 can they force me in any way to pay the whole amount?
2 can they refuse the $11AUD payment saying that I actually own $43AUD, and if yes how should I react?
3 can they actually do not terminate my account and ask for more payment in 2 or 3 or 4 month time, even if I have logged with them the termination form?
I had a gym account for 3 years. Last year (2017) in September I had to suspend my gym account as my card has been stolen and I was oversees. Meanwhile due to my shoulder injury I decided that I do not need the gym anymore, and did not activate my account back. Recently, February 2018 they send me an email that my account will be reactivated, so I popped at their office and ask for account termination while account is still suspended. I received a form that I completed and they said that it will be processed on two weeks time.
Now I get an email from them asking me $11AUD termination fee + $33AUD for the time they reactivated my gym until it will be terminated. Further more they said that they will not proceed with account termination until I pay all the amount: $11AUD + $33AUD.
I agree to pay $11AUD as this is the suspension fee, but I find it unfair to charge me another $33AUD for nothing, and I don't want to pay that.
In their terms and conditions, it is stated that an account can be suspended from 2 weeks to 12 months nothing more. On email they say that the account can't be suspended for more than a 6 month block, but that is not in terms and conditions.
They do not have my credit card details. so:
1 can they force me in any way to pay the whole amount?
2 can they refuse the $11AUD payment saying that I actually own $43AUD, and if yes how should I react?
3 can they actually do not terminate my account and ask for more payment in 2 or 3 or 4 month time, even if I have logged with them the termination form?
