SA Solar Panels Rental Contract and Payout Figure?

[Chuck56]

Hi there,

I recently applied for a payout figure for my solar panels system which is on a rent to buy contract.

12 months prior I had paid $10,000 towards the total rental period to lower my monthly payment.
At that time I had been quoted approx. $18,000 as a payout figure which was out of my reach.

The current payout figure was given at $16,797, which included a 20% early payout discount, which equated to $4,199, but they hadn't factored in the $10,000.
Consequently I informed them of such and they reissued a new payout figure of $8505, which didn't include an early payout discount.

This didn't quite figure and when I inquired they stated since the $10,000 payment the payments were reduced to a flat rate rather than the rent to buy rates and didn't qualify for a discount.

Could anyone suggest what is happening here under Australian Consumer Law as it seems to me I am being taken for a ride.

Thanks
Chuck

 

[Amanda E]

What does the contract say about early payout discount? (Why did you get the early payout discount in the first place if it wasn't in the contract?)

 

[Chuck56]

Hi Amanda,

The contract doesn't mention anything about early payout discount, but I have a payout calculation worksheet with it included, the one I received before they realised I had already payed $10,000.