Hello, in May this year I was sold a premium Sensis Yellow Pages advertising package for my videographer business by Sensis which included a designing service. When the ad appeared in June, it was advertising another company in the United States. It also had prominent textual and spelling errors including a slogan (not submitted by me) "where creativity megres (sic) with talent".
I immediately submitted alterations, which were not implemented until late in July, and only after numerous emails back and forth because of inaction on the part of Sensis. Despite this I was charged the full $570 fee, plus another $778 which was for advertising from the beginning of June up to the end of July. In effect I was charged $1348 for less than two weeks of advertising.
When I complained, Sensis only offered to reduce the bill by $180. I decided I wanted to end the contract on the basis of the failure of Sensis to provide services and damage to my business reputation. I have gone through the process with them of terminating the contract, but they still want me to pay the $778 plus a $1200 cancellation fee, which I have told them I will not pay. I also told them that if they wish to pursue this in court that I will look into claiming damages to the reputation of my business. I received no business from this ad at all, and I am not surprised.
Do I have a case under Australian Consumer Law and what do I need to do?
I immediately submitted alterations, which were not implemented until late in July, and only after numerous emails back and forth because of inaction on the part of Sensis. Despite this I was charged the full $570 fee, plus another $778 which was for advertising from the beginning of June up to the end of July. In effect I was charged $1348 for less than two weeks of advertising.
When I complained, Sensis only offered to reduce the bill by $180. I decided I wanted to end the contract on the basis of the failure of Sensis to provide services and damage to my business reputation. I have gone through the process with them of terminating the contract, but they still want me to pay the $778 plus a $1200 cancellation fee, which I have told them I will not pay. I also told them that if they wish to pursue this in court that I will look into claiming damages to the reputation of my business. I received no business from this ad at all, and I am not surprised.
Do I have a case under Australian Consumer Law and what do I need to do?
