Dear forum members
My first post.
The scenario is: I parked at a private Secured Aiport Parking organisation near Melbourne Airport. Upon our return we were told ours and 3 other vehicles were stolen during a change over in management.
Having investigated this, the other company doesn't show on ASIC as the owner and it turns out it's a dual operation anyway, their websites both show the same address.
Having spoken to Consumer Affairs Victoria, they say this is a breach of consumer protection (section 60).
I have been emailing the company as advised, and they are saying that (legally) they took over the day after the theft occurred.
My question is, do I take both organisations to VCAT to get my costs covered? What about damages, this has caused emotional distress to the entire family (especially 2 young kids).
Thanks, Tony
My first post.
The scenario is: I parked at a private Secured Aiport Parking organisation near Melbourne Airport. Upon our return we were told ours and 3 other vehicles were stolen during a change over in management.
Having investigated this, the other company doesn't show on ASIC as the owner and it turns out it's a dual operation anyway, their websites both show the same address.
Having spoken to Consumer Affairs Victoria, they say this is a breach of consumer protection (section 60).
I have been emailing the company as advised, and they are saying that (legally) they took over the day after the theft occurred.
My question is, do I take both organisations to VCAT to get my costs covered? What about damages, this has caused emotional distress to the entire family (especially 2 young kids).
Thanks, Tony