Hi, I travelled to India on 30th November 2013 as my husband had got his visa in India and I was supposed to bring him here as he could not speak good English. I was flying from Alice Springs to Delhi and the connection was through Perth.The ticket was a return ticket on 7th Dec 2013 with my husband. The flight from Alice springs to Perth was cancelled which was through Qantas but I was given a new ticket to Delhi.
Now while returning to Australia,when I went to Emirates Airlines counter they told me that my name was not in the list. In other words, I had not booked any ticket for that flight. My husband's name was on the list but he denied to fly without me as he was the reason I went to India. The airline staff was not helpful and told me to call my booking agency which is travel.com. I called here and there, Qantas and Emirates Airlines with my phone which was in roaming zone.
Qantas called me and told that we have been reissued the tickets. When we went to check in my husband's ticket was locked and I had to pay about & $70 to unlock it, which Qantas told me they had changed without any cost.we flew off after 12 hours. After I came back here, my mobile phone bill came out about $300. I called Qantas to make a claim for that and the fee I had to pay etc. but they told me it should be dealt by Emirates and that they can lodge an enquiry with them in my behalf.
I did not hear from them for about a month and I called Qantas again but with no satisfactory answer I emailed Emirates and was contacted by their head. She denied the reimbursement of my phone bill and said that they can only pay $70. I told her if I don't get the money, I would sue them and she asked for the phone bill to be sent again. After that, I never was contacted by her and due to my busy schedule I could not chase them up.
Now its been 1.5 year and nothing has happened, inspite of my emailing them again from last Dec till today. Now I really want to sue the for a bigger amount of about $100000. Please help.
And my phone bill has not been paid till date and has incurred more late fee.
Thanks.
Now while returning to Australia,when I went to Emirates Airlines counter they told me that my name was not in the list. In other words, I had not booked any ticket for that flight. My husband's name was on the list but he denied to fly without me as he was the reason I went to India. The airline staff was not helpful and told me to call my booking agency which is travel.com. I called here and there, Qantas and Emirates Airlines with my phone which was in roaming zone.
Qantas called me and told that we have been reissued the tickets. When we went to check in my husband's ticket was locked and I had to pay about & $70 to unlock it, which Qantas told me they had changed without any cost.we flew off after 12 hours. After I came back here, my mobile phone bill came out about $300. I called Qantas to make a claim for that and the fee I had to pay etc. but they told me it should be dealt by Emirates and that they can lodge an enquiry with them in my behalf.
I did not hear from them for about a month and I called Qantas again but with no satisfactory answer I emailed Emirates and was contacted by their head. She denied the reimbursement of my phone bill and said that they can only pay $70. I told her if I don't get the money, I would sue them and she asked for the phone bill to be sent again. After that, I never was contacted by her and due to my busy schedule I could not chase them up.
Now its been 1.5 year and nothing has happened, inspite of my emailing them again from last Dec till today. Now I really want to sue the for a bigger amount of about $100000. Please help.
And my phone bill has not been paid till date and has incurred more late fee.
Thanks.
