WA Go to AFSA for Disputes with Debt Administrators?

[DMQC]

Hello,

Just wondering if anyone knows whether AFSA is the place to go for all disputes regarding debt administrators. Essentially, I have an issue with the amount in fees I have been charged by the administrator and, although I could be mistaken, I believe figures were changed on the proposal after I had signed it.

Thanks

 

[Rod]

Do the changed figures have your initials beside them?

If not, challenge them directly with the administrator.

 

[DMQC]

They don't, and they aren't "changed" as in crossed out, rather they are completely different than the figures that were on the forms I signed (I think). The administrator is confident the amounts are correct, but I don't think they would be inclined to admit to changing them. Nonetheless, they don't add up to the fees I was advised in an email thread.

I called ASIC but they said it's not their area, AFSA are...character building over the phone, so at a loss at who to go to next.

Thanks for your reply Rod

 

[Rod]

What is the background here?

 

[DMQC]

Apologies, I will trying give a run-down below -

1. I engaged a Debt Administrator to create and "administer" my Part IV agreement.
2. The administrator advised the cost to create and submit the paperwork to AFSA would be $2000.00.
3. When the Administrator sent me the draft "proposal"/agreement it had their $2000.00 listed as a "debt". I asked about it and they advised once I paid the $2000.00 (which I have) it would be removed, they basically said it was like an "insurance" for them incase I did not pay the fee.
4. It has been a couple of months since the agreement started, their debt is still listed on the agreement, even though I have paid the $2000.

Essentially I get the feeling they are trying to pull a "sneaky one" and get paid twice for creating the agreement. O

But not overly fussed about the issue at hand, I just wanted to know if anyone knew who to complain to

 

[Rod]

Read this link: Resolving complaints about trustees and administrators — Australian Financial Security Authority

Looks like ASIC are trying to fob you off.

If ASIC do nothing, which is likely, make sure you have it on record as advising the Debt Administrator of their mistake.