Hi,
A family member purchased a used car 5 weeks ago from a second hand Volkswagen dealer in Victoria.
2 days after collecting the car the battery had to be replaced. 4 weeks after collecting the car the water pump had to be replaced. This work was carried out by the Volkswagen service centre at their cost. 1 week after that, an engine warning light came on, at which time we called the Volkswagen service centre and they advised us not to drive the car, and arranged for it to be towed to the service centre.
We have now been advised that the car requires an engine replacement, which Volkswagen are willing to pay for. However we no longer want to keep the car as we believe it to be severely defective and unreliable.
The car is a 2009 Volkswagen golf, with 46,000km on it. We paid $13K for it.
We have asked the dealer for a full refund, but they are insisting on repairing the car, and have started repairs without my authorisation.
We want to push for a refund, but are not sure if this is likely.
Please help!
A family member purchased a used car 5 weeks ago from a second hand Volkswagen dealer in Victoria.
2 days after collecting the car the battery had to be replaced. 4 weeks after collecting the car the water pump had to be replaced. This work was carried out by the Volkswagen service centre at their cost. 1 week after that, an engine warning light came on, at which time we called the Volkswagen service centre and they advised us not to drive the car, and arranged for it to be towed to the service centre.
We have now been advised that the car requires an engine replacement, which Volkswagen are willing to pay for. However we no longer want to keep the car as we believe it to be severely defective and unreliable.
The car is a 2009 Volkswagen golf, with 46,000km on it. We paid $13K for it.
We have asked the dealer for a full refund, but they are insisting on repairing the car, and have started repairs without my authorisation.
We want to push for a refund, but are not sure if this is likely.
Please help!
