Recently, an Australian cryptocurrency exchange terminated my account without prior notice or providing a specific reason or clause from the contract under which the termination occurred.
After receiving the email notification, I reached out to the exchange via email, requesting:
• A copy of my transaction records
• Account data, including the balance of my digital assets
• Any other information related to my account held by the exchange
It has been several weeks, and I have not received a response. At this point, I doubt they intend to reply.
My questions are:
1. Is the exchange legally required to provide the information I have requested?
2. Which act, bill, or legislation outlines the obligations cryptocurrency exchanges have toward their customers in Australia?
Any guidance or references to relevant legal frameworks would be greatly appreciated.
After receiving the email notification, I reached out to the exchange via email, requesting:
• A copy of my transaction records
• Account data, including the balance of my digital assets
• Any other information related to my account held by the exchange
It has been several weeks, and I have not received a response. At this point, I doubt they intend to reply.
My questions are:
1. Is the exchange legally required to provide the information I have requested?
2. Which act, bill, or legislation outlines the obligations cryptocurrency exchanges have toward their customers in Australia?
Any guidance or references to relevant legal frameworks would be greatly appreciated.
