Hey guys,
I recently flew from Australia to Russia via China. Out of 6 flights, they cancelled 4 flights, which set me back by over 2k and cost my time as my trip was supposed to be very short. From Guangzhou to Beijing, my flight was cancelled and I had to buy 1 ticket to fly from Beijing to Russia as I was late for my already pre booked flight.
When I was coming back to Melbourne, China Southern Airlines emailed me on the day of the departure to call them in regards to my flight. First of all, that's a very short notice and do they expect me to be checking my emails on a daily basis when I'm on a holiday?
I eventually got a chance to call them the same day and they were closing office in Melbourne, they hand balled me to Russian office saying you can't fly from Russia to Beijing to Shenzhen to Melbourne as they don't give 24 hour visas in Shenzhen. I still didn't give them the green light to cancel my tickets as Russian office said it might be ok as I'm flying from Shenzhen to overseas and they will close Beijing issued 24 hour visa.
On my arrival at the Russian airport, I was flying with S7 airlines, at the check in counter, they said you are not on the system. After showing them all my booked flights they said they don't know what the problem is. It was 12am and too late to email anyone, so I ended up buying flight on the same flight and had to purchase ticket from Beijing to HK to Singapore to Melbourne.
Can anyone help me with this?
Cheers
I recently flew from Australia to Russia via China. Out of 6 flights, they cancelled 4 flights, which set me back by over 2k and cost my time as my trip was supposed to be very short. From Guangzhou to Beijing, my flight was cancelled and I had to buy 1 ticket to fly from Beijing to Russia as I was late for my already pre booked flight.
When I was coming back to Melbourne, China Southern Airlines emailed me on the day of the departure to call them in regards to my flight. First of all, that's a very short notice and do they expect me to be checking my emails on a daily basis when I'm on a holiday?
I eventually got a chance to call them the same day and they were closing office in Melbourne, they hand balled me to Russian office saying you can't fly from Russia to Beijing to Shenzhen to Melbourne as they don't give 24 hour visas in Shenzhen. I still didn't give them the green light to cancel my tickets as Russian office said it might be ok as I'm flying from Shenzhen to overseas and they will close Beijing issued 24 hour visa.
On my arrival at the Russian airport, I was flying with S7 airlines, at the check in counter, they said you are not on the system. After showing them all my booked flights they said they don't know what the problem is. It was 12am and too late to email anyone, so I ended up buying flight on the same flight and had to purchase ticket from Beijing to HK to Singapore to Melbourne.
Can anyone help me with this?
Cheers
