my wife booked and paid for travel to USA for October 2020 in march when it started to become obvious she put in cancellation request for refund
she was one of a party of 4 all booked and paid together she was advised that a fee of $1333 would be payable (trafalgar tours via a travel agent) the total cost was $6500
$1600 being qantas the balance land travel she requested the refund be paid by 30th june 2020 immediately she received a email to say any cancellations after
30 june would be subject to an additional 35% cancellation fee when pressing the agent why the refund was not paid by june 30 she was told no firm date was
given however the agentt had advised the other 3 that she was getting her refund by june 30 now what interests me is that in june the other 3 women were
advised by the agent they would be getting a full refund no cancellation fee when i asked the agent and said that was unfair he said thats what happens
when you go against the advice of a travel agent with 20 years experience from emails I believe the request from the agent was not made until july 20
question is does my wife have a case to persue the 25% cancellation fee despite it being in the terms and conditions of travel i fee there is a moral
obligation as travel was not possible to New York where the most travel was to be however realistically lega fees would outstrip the $1300
so i guess must be futile to persue?
she was one of a party of 4 all booked and paid together she was advised that a fee of $1333 would be payable (trafalgar tours via a travel agent) the total cost was $6500
$1600 being qantas the balance land travel she requested the refund be paid by 30th june 2020 immediately she received a email to say any cancellations after
30 june would be subject to an additional 35% cancellation fee when pressing the agent why the refund was not paid by june 30 she was told no firm date was
given however the agentt had advised the other 3 that she was getting her refund by june 30 now what interests me is that in june the other 3 women were
advised by the agent they would be getting a full refund no cancellation fee when i asked the agent and said that was unfair he said thats what happens
when you go against the advice of a travel agent with 20 years experience from emails I believe the request from the agent was not made until july 20
question is does my wife have a case to persue the 25% cancellation fee despite it being in the terms and conditions of travel i fee there is a moral
obligation as travel was not possible to New York where the most travel was to be however realistically lega fees would outstrip the $1300
so i guess must be futile to persue?
